Privacy policy

Who we are

ShoutSmith is an AI marketing studio that helps product owners create, review, and publish social media content for their websites and apps. For anything in this policy, contact us at hello@oneabsolute.co.uk.

What we collect

• Account data — your name, email address, and a securely hashed password. We never store passwords in plain text.
• Product and content data — the product details, brand information, screenshots, and screen recordings you add, and the marketing content (captions, images, videos) generated in your workspace.
• Performance data you log — post metrics (views, likes, comments, shares) you enter or that connected platforms report.
• Waitlist emails — if you join the waitlist on this site, we store your email and the page you signed up from, and use it only to contact you about ShoutSmith.

Connected social accounts

If you connect a social platform (for example TikTok or Instagram), we store the access tokens the platform grants us encrypted, and use them only to do what you asked: publish posts you have explicitly approved, and read the performance metrics of those posts. We never post anything without your approval, and you can disconnect an account at any time, which revokes our access.

YouTube

ShoutSmith uses the YouTube API Services to post videos to YouTube channels you connect. By connecting a channel you agree to be bound by the YouTube Terms of Service, and Google's own handling of your data is covered by the Google Privacy Policy.

• What we access. Your channel's ID, name and profile picture, so you can see which channel is connected; permission to upload the videos you schedule, with the title and privacy setting you choose and your words as the description, exactly as written; and the view, like and comment counts of the videos ShoutSmith posted for you. We don't read your other videos, comments, subscribers or channel analytics.
• How we use it. Only to post what you scheduled and to show you how those posts did, on your results pages, as YouTube reports them.
• How we store it. The access tokens Google grants us are encrypted at the application layer. They, your channel details and those counts are kept on our servers inside your workspace, which no other customer can see.
• How long we keep it. Every day we read your channel's name and picture again and check each video we posted: the counts of a video deleted on YouTube are deleted too. If you remove ShoutSmith's access in your Google Account, we delete your YouTube data within 30 days.
• Who we share it with. No one. We don't sell YouTube data, use it for advertising, or send it to our AI providers.
• Removing our access. Disconnect the channel on the Connections page and we cancel our access at Google and delete its tokens, channel details and counts straight away. You can also remove ShoutSmith's access at any time in your Google Account's security settings.
• Deleting your data. Email hello@oneabsolute.co.uk and we'll delete the YouTube data we hold for you within 7 days. Deleting it from ShoutSmith doesn't change anything stored by YouTube: your videos stay on your channel until you remove them there.

AI processing

Generating content means sending relevant workspace data (brand details, captions, your uploaded media) to AI providers — Anthropic, Google, OpenAI, and ElevenLabs — under their API terms, which do not permit them to train on this data. We send only what the specific generation task needs.

Cookies

The app uses a single, essential session cookie to keep you signed in. No advertising or cross-site tracking cookies, and no third-party analytics on this site.

Where your data lives and how it's protected

Data is stored on our own servers, transmitted over HTTPS, with passwords hashed and platform tokens encrypted at the application layer. Access is limited to your own workspace: your data is never visible to other customers.

Sharing

We do not sell your data. We share it only with the AI providers above (to generate what you asked for), with social platforms you have connected (to publish what you approved), and where the law requires.

Your rights

You can ask us to export or delete your data at any time — email hello@oneabsolute.co.uk and we'll act on it promptly. UK and EU users have the full set of rights under UK GDPR / GDPR, including access, rectification, erasure, and complaint to the ICO or your local supervisory authority.

Changes

If this policy changes materially we'll update this page and the date above.